Purpose
The degree of an IKEA store’s operational success largely depends on the speed, accuracy and service provided at the check-out area. A lasting positive impression is made by well-managed checkouts manned with knowledgeable, friendly and helpful cashiers who work together with customers.

Mandate
The Cashier has the responsibility to actively create a last positive impression for visitors and customers so as to create the conditions for a successful shopping experience through securing the highest possible level of customer service in checkout area.
The Cashier reports to Cashier Team Leader.

Main Responsibilities and Duties

• Secure last positive impression for the customers
• Be aware and emphasis that the Check Out area is the last stop for the majority of the visitors & customer
• To secure a good waiting time and follow up system in the checkouts area to support an efficient service to visitors/customers
• Offer accurate information to customers regarding IKEA family, aftersales services, etc.

Daily operation

• Ensure all the purchases are registered effectively and provide different payment methods to customers at their convenience
• Ensure an accurate cash flow by extremely following up systems, methods and guidelines stated in IKEA Manuals and Rules & Guidelines
• Have a strong sense of Safety & Security and take responsibility to prevent any thieveries through checkout area
• Keep a high SISAN level at the working area

Knowledge

• Have experience of retail cashier or have Cashier Certificate is a prefer

Motivation

• Give customers good last impression
• Continuously improve customer shopping experience
• Self-development

Capability

• Customer oriented & Business minded
• Open, honest, humble, energetic &hard working
• Flexible, willing to make difference
• High teamwork spirit, like to work with people
• Good communication skill
• With positive working attitude & able to work under pressure Job ID 144669BR Removal Date 08/23/2012

来源于IKEA - 9个月前