At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

As the Customer Quality Project Manager:

作为客户质量项目经理：

• Customer Quality target setting, operation monitoring, drive internal improvement.

客户指标的目标设定，运行监控，推动内部改善。

• Customer documents review and external & internal communication.

客户文件的审阅并对内外沟通。

• Involve customer complaint visit/audit and following.

参与和跟进客户投诉、参观，审核。

• Work with customer for RMA issue clarifications and return progress.

跟客户一起工作关于RMA的问题澄清和产品返回工厂的流程。

• Talent management of sector quality team (recruitment, training, development, etc.) based on business needs.

下属部门质量团队的人才管理（招募，培训，发展及梯队建设）。

• Process risk identification, improvement and optimization based on daily operation cases.

基于日常运营案例对流程进行风险识别，改进与优化。

• Customer quality interface / escalation contact window.

客户质量沟通/升级窗口。

• Attend the regularly or irregularly scheduled customer meetings.

参加定期以及不定期工厂客户会议。

• Lead and coordinate site or Global special tasks on quality improvement.

主持和协调工厂及总部关于质量改善的特殊任务。

PREREQUISITES

• Education:

Bachelor degree or above in science or engineering.

学历：理科或工程技术类大学本科及以上学历。

• Working background:

Worked as the Quality Supervisor in the top 10 EMS/OEM/ODM industry company, or managed indirect reporting employees.

职业背景：担任过EMS/OEM/ODM 行业前十的工厂客户质量主管以上，有过团队管理优先。

• Working experience:

8 years or above working experience, in EMS/OEM/ODM industry field. Minimum 2 years customer quality experience.

工作经验：至少8年的品质行业在EMS/OEM/ODM行业且包含不低于2年的客户质量管理相关工作经验。

• Language:

Fluent in Chinese and English, can communicate with Chinese or foreign colleagues, customers, and suppliers freely.

语言要求：中英文流利，可以无障碍和国内外客户交流。

JOB DESCRIPTION

• Maintain necessary contact with customers, understand customer needs through regular meetings and daily quality activities, and monitor the implementation of customer requirements through daily management activities.

和客户保持必要联系，通过客户定期会议以及品质活动及时了解客户的需求，并通过日常管理活动监督客户的要求得到实施。

• Improve customer satisfaction through customer service KPI monitoring, timely feedback and support to sector QM / Site quality manager.

通过客户服务KPI监控，及时反馈和支持事业部成员以提升客户满意度。

• Customer document review and as the quality representative to conduct external & internal communication. Make sure customer requirement is clear and comprehensive and implementation in workcell.

作为质量代表参与客户的文件的审阅和内外部沟通，确保客户的要求是清晰，全面的，与质量相关的内容在质量管控层面得到执行。

• Customer Quality requirements implementation, Customer CAR buyoff and communication with customer about CAR contents.

执行客户的质量要求，buyoff 对外发送给客户的CAR并与客户沟通相关细节和内容。

• Company with Customer line walk/ audit and following it until to close loop. 客户审核/产线参观的陪同，并对后续的事宜进行跟进和闭环管理。

• Work with customer for RMA issue clarifications and return progress. Update customer RMA report, Support customer for related data query.

跟客户一起工作关于RMA的问题澄清和产品返回工厂的流程。更新客户RMA 报告。支持和解答客户相关数据的咨询。

• As Customer quality interface / escalation contact window, provide timely professional answers to resolve the customer’s query.

作为客户质量沟通/升级窗口并及时专业的解答客户的疑问。

• Talent management of sector quality team (recruitment, training, development, etc) based on business needs.

下属部门质量团队的人才管理（招募，培训，发展及梯队建设）。

• Process risk identification, improvement and optimization based on daily operation cases.

基于日常运营案例对流程进行风险识别、改进与优化。

• Attend the regularly or irregularly scheduled customer meetings.

参加定期以及不定期的工厂客户会议。

• As the quality representative of the operation sector or workcell to attend customer related business meetings and problem review when necessary.

必要时作为公司质量代表参加客户相关会谈和问题检讨。

• Coordinate the relationship between other function departments to protect the company's benefits.

在其所在的事业部内, 协调其他职能部门之间的相互关系以维护公司利益。

• Obey the work arrangement of superior, support the special tasks from Global.

服从上级工作安排，支持总部其他相关人员的特别任务。

GENERAL REQUIREMENTS

• Proficient in the whole process area related to EMS or A&T quality assurance and keen risk awareness.

精通EMS or A&T质量保证相关的全流程领域, 以及敏锐的风险意识。

• In-depth understanding of EMS QMS related basic requirements.

深入理解EMS 行业QMS相关基本作业要求。

• Meet QA department competence framework or modules requirements for Customer Quality Project Manager, including required level of leaderships and behaviors in Attitude module required level of knowledges and skills.

符合质量部门胜任力框架或模型中对客户质量项目经理的要求，包括在态度模块中对应等级的领导力及行为，对应等级的知识和技能。

PERFORMANCE MANAGEMENT

Quality KPI 质量关键绩效指标

Sustain high level KPI such as Customer complaint, customer return rate (DPPM), OBA rejection rate (DPPM) through regular review and continuous improvement.

通过定期评审及持续改善机制，维持高水准质量关键绩效指标，如客户投诉，客户退货率(百万分之不良品数量)，开箱检查退货率 (百万分之不良品数量) 详见总部文件 “Operation Metrics” 相关定义。

Process and system related KPIs 流程和系统相关绩效指标

Lead sector / workcell CQE members to manage process and system well to make sure 100% compliance, raise process or system loopholes and drive continuous improvement, make sure process and system effectiveness. Avoid noncompliance issue due to process or system execution difficulties.

带领CQE在工作中管理好流程和系统以确保100% 符合性，及时提出流程和系统的漏洞并推动持续改善，确保流程和系统的有效性。避免流程或系统难以落地而不遵守执行的符合性问题。

Above performance management items shall be created in Workday with site quality. Manager/ Sector QM approved goals for annual performance evaluation criteria.

以上绩效管理的项目应设定被工厂质量经理/事业部经理批准的目标, 并被建立在绩效管理系统中作为年度评估的准则。

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