St. Catharines, ON地区的Accenture员工评价
The pay was good, the job wasn't hard. The most difficult part of the job is that it was an office job, so there was office drama and cattiness. That's honestly typical of every single office/call center job though; this place was not as bad as most though. You start on contract for 9 months and then you have a review where they decide if they are going to make you a permanent employee (which means you would not be able to be terminated without cause and you become eligible for health benefits), extend your contract or let you go. Be prepared for them to extend your contract at least another 4 months, most people got extended or let go after 9 months. It was rare to be hired on after the first contract. I'm not sure if that's a tactic for the company to get away with not giving you benefits for your first full year but I suspect that.Anyways it wasn't a bad job, pretty good if you're good at customer service and working on computers.
While being interviewed for Accenture the expectations of the job were never mentioned because of “confidentially” if I knew from the beginning that I would be making cold calls I wouldn’t have taken the position. They set unrealistic expectations and when you try to reach out for help they always say it’s going to get better and let me tell you it doesn’t. The pay isn’t enough for what they expect from you. They would never call themselves a call centre but that’s exactly what it is a call centre. So if you don’t like that kind of environment then this job isn’t for you.
Long hours, not enough pay, high expectations, stressful work environment.
This was one of the worst jobs I've had. And the quitting process made it even worse. Like you can't get free of them. Taking over a month for them to actually let me know the procedure on how to return my work from home equipment. Very unprofessional and when I would try to ask to figure out I would just be passes on to the person time and time again.
They set unrealistic expectations for the people working there. In my experience I got congratulated the day they fired me for how well I was doing. Not to mention they fired me in the middle of COVID and did not give me a reason as to why I was fired. You are constantly stressed out from the expectations and trying to meet them and when you are struggling managers will tell you they are going to help you by sitting with you while you work but it never happens as they are do busy helping out the new hires. The people you work with are amazing though they really help you through stressful times
Very unprofessional work atmosphere, no communication between trainers or upper management; a lot of conflicting information given. When concerns are expressed no extra support is given. Unrealistic employment goals, with very little information given in training, a lot of repetition in the training courses, over all a very stressful and unreliable work atmosphere.
Unprofessional, unorganized, poor structure, no communication, advancement without pay increase
If you love yourself and your mental health, don’y work here. Worst job for anyone , nobody should have to work for this company. They don’t treat you like a human, you could be the #1 employee and they will still find ways to criticize you and tear you down.
Working from home
Starting was easy as a CSR but as they expanded they cared less and less about employees. This is a call center environment with minimal pay and stressful fast changes with limited support from management. They had originally said it was a 9-5 job and contiuously changed the times of the role, expectations and work flow. Not to mention you have to bid for shifts. Time off is limited too. I was told once that getting bad shifts was out of my control although I was doing incredible work and there was nothing I could do to get better stats for the shift bid. Ultimately, working for a large social media giant with high stakes made this workplace care less about the people in it. I worked in multiple areas of the business. Their view of working is that this place is as good as it gets so you might as well stay.
Took multiple chats at a time, called advertisers and kept ownership of cases by converting chats to email cases. Programs needed for work were taken away so the job got a lot heard to maintain.
Friends and occasionally free lunches
Programs and tools taken away that were needed for job functionality
I enjoyed working there at first, but After training, they pair you with a Team Lead. My team lead was new, but treated me horribly. She wrote I was odd and spacey and scolded me when I was on the phone with a client. She was rude and mean; it made me quit! I would not work there again.
During the interview I was told that this place belies in family first and they support their employees with families and will work with them to make sure any needs might be met. This is not true, a few of us have had family emergencies and we we bring them up to our management they say oh well you better find a way to fix this. Also when you are struggling on chats there is no one around to help you. Over all very poor support
Free coffee and snacks
No communication between operations and QA teams, no communication between operations and the staff, no support when needed. Honestly this list can go on and on
Unrealistic goals. Very stressful work. Ever changing requirements. Very little support. Poor leadership. Extremely limited growth options. Game room, yoga studio that people have no time to use.
Helpful co workers
Poor pay, No benefits until permanent, Stress, Ever changing rules, Lies to improve scores, Not enough resources to resolve issues, Unfair performance measurements.
I've worked for Accenture for years. Like any job you typically start at the ground floor, but this company more than any other I have worked for rewards hard work! The management team cares, and the staff are like extended family.