Crowne Plaza Hotel点评
I was assign to this new opening hotel in 2010 and when i left it was 2015 . I open this hotel and ran it for four years from a new hotel after the four diligent years ,we became the crowne jewel of the city . I left them with a lot of succeess and pride.
Hotel had a very successful opening
The management teams of Crowne plaza Sanya city centre are very helpful, creative and motivated. The best part of this hotel is they have a very good team work. I learned many things from this hotel like guest handling, bed making, knowledge about chinese foods etc. The hardest part of the job was in housekeeping department its a very hard job but though i enjoyed alot.
free breakfast, lunch, dinner and supper
working hour for 12 hours
• Assistent vom Revenue Manager bei der täglichen Arbeit, wöchentliche Meetings PPT vorbereitet, Revenue Meeting Minutes gehalten• Wenn der Markt eine hohe Nachfrage hat, mit dem Revenue Manager die Preise geändern/angepasst, in den Sales Tool die Zimmerpreise und Kategorien überwacht und angepasst • IHG Aufgaben effektiv abgeschossen• Den Revenue Manager unterstützt bei dem Forecast für 3 Hotels sowie auch bei dem Zimmer Budget für das kommende Jahr
Busy, more pleasurable with a large team of great professionals.. The way for the success is must need cooperation and support with others.. Magnified management team with great GM.. Nice and familiar work place Adapt our suppliers to the new company standard.. Great place, total support for daily work..
Wonderful place to work
fun workplace and able to learn much from work, colleagues were friendly and willing to teach me some useful customer service skills. the management there were great and i was able to experience different workplace culture since I have worked in different departments during my internship.
When I was working in the Crowne Plaza Shanghai, the working environment was diverse. I had colleagues from different countries such as France, Australia, Netherlands, Japan and etc. It was like a small global village. We communicated in various languages, we learned the cultural differences from each other. It was a special experience to work with people from everywhere in the world. I really enjoyed working in this international environment. As I was a foreigner in Shanghai, the company treated me very well, I got a single room in the hotel, free meals and laundry. What a great benefit for foreigners. In terms of working shift and hour, I had regular one, working five days a week, 8.5 hours a day and 45 minutes break in each shift. I was working as guest relations officer and generally, my working shift was all afternoon shift because I could have much more time to spend with guests. The management was average. If you need any help from the management, they were willing to help but not as efficient as I expect. I really like working in the hotel industry as you could meet and communicate with different people everyday. It makes me feel that there is always something new so I could learn and experience different things every single day. On the other hand, each customer is special, they have different preferences and demands. Therefore, I found it is a bit difficult to satisfy all guests. Customers' needs are various. How to exceed guests' exceptions and make them feel unique is the key to create the memorable experiences for guests and keep high customer retention. To conclude, - 更多...
• Trained approximately 20 employees on a monthly basis • Planned and organized activities during “Celebrate Week” of IHG, which consisted of organizing an event for approximately 300 employees • Analyzed sourcing, interviewing and selecting candidates • Translated all the policies and procedures of Behavior Interview (BI) for IHG. • Planned and organized the annual sports game and spring outing for the hotel which consisted of approximately 150 attendees • Analyzed the employees’ admission procedures
Meets and greets arriving guests and bids them farewell as they leave. Review the arrival list daily and assists in preparing and distributing welcome amenities. Escort VIPs to their rooms and check them in before their arrival. Attend promptly to customers' inquiries and assists them with their needs. When it comes to complaints, allows guests to speak first and then provides solutions to their issues or concerns. Log the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention. Always present in the hotel lobby and maintain proper decorum at all times. Respond quickly to calls in case he is not at his post. Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. Familiar with the best places to tour, shop and dine.
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