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4.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
工作环境简单,清静.
典型的一天:
每天17:00上班,先查看邮件,看前一天跟进的快件的最新进展,判断是否需要继续跟进; 接着,查看当天接收到的任务,按照紧急程度进行筛选跟进,这中间需要联络DHL国际国内同事以及和快件相关的首发件客户; 所有任务处理完毕之后,再筛查一遍,看是否跟进全面,是否需要补充的;晚上22:00开始接听全国客户热线,解决客户的咨询,下单,跟踪查询,投诉等问题.24:00下线之后再次确认是否有新增任务,并同时将查询系统中新建的查询任务分配给全国三个区的白天客服代表.完成所有工作并确认无误之后,提交当天的工作量.一天的工作就这样结束了.

学习到的内容:

每个需要查询的快件状态不同,所在地点不同,需要的实效也不同.这就需要根据不同的情况,及时变更处理方法.尤其是需要报关的快件,由于不同国家的政策不同,同一个国家不同时期的政策也不相同.这就需要在工作中,时时保持敏感,因时因地制宜,不能墨守陈规.

管理信息:

快件寄送的目的地不尽相同,每个地方的政策规定会随着时间而有所变化.公司又专门的信息更新部门,定期会给每个员工发送更新的政策信息,久而久之,信息累计起来也比较多,这就要求对不同信息进行管理,以便在需要的时候能够第一时间找到.对不同信息分门别类非常重要.

同事:

我之前所在的客服部是一个很大的部门,为了便于管理,又分成了多个小的部门,基本上每个主管下面有10多个一线员工.我所在的夜班小组有16个人,其中又分为大夜和小夜两组,两组的工作时间分别对应欧洲和美洲的时区.两个组之间工作时间虽然不同,但是有很多时候还是需要相互协作.由于平时大家都相处很好,所以在工作的时候也能够协作的很好.所以和同事的相处和睦也是很重要的.

工作中最难的事情:

有时候碰到客户的快件十万火急,但是偏偏快件被扣在海关,虽然之前是按照目的地国家的规定发送,但是到达时,恰好遇上当地海关出来新的规定,需要新的报关单据才能放行.由于报关单据是需要原件的,所以还需要重新寄送一份.但是客户的时间又来不及,这时我们需要帮助客户协调解决报关单据和时间问题,同时还要安抚客户关于前后报关要求不一致的抱怨.这中间虽然我们尽全力帮助客户,但是可能最后客户还是一直埋怨事情进展的不够顺利,客户有时还会觉得是我们故意拖延,认为我们办事不利.既要做事,又不被理解的情况应该是最难的.

工作中最有趣的事情:

有时候预期到快件可能会碰到比较麻烦的事情,但是处理的过程中,如果幸运的话,可能会遇到关键的处理人,并且这个人非常愿意协助你. 急转直下,事情进展得异乎寻常的好,这个应该是很有趣的事情.还有就是由于面对的是全球的客户,各个地方的人都是不同的性格和处事方式,同一件事情可能会得到意想不到的回应,这个是最有趣的.
优点
免费工作餐
缺点
地点太远
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5.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
Good environment and salary.
It is a Global Company with great potential in airfreight and seafreight.
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5.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
A company full of passion
DHL supply chain China is a company full of passion. We were encouraged to do creative jobs, while minor mistakes were allowed during challenging jobs. Can-do spirit is always inspiring colleagues to accomplish amazing tasks.
优点
Free lunches, outings, trainings
缺点
Long hours
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5.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
Environnement de travail humain
J'ai eu la chance de travailler dans une une entreprise réputée pour les services fournis à ses clients, dans une atmosphère professionnelle positive et internationale, humaine et amicale, avec un très bon manager.
J'ai quitté l'entreprise avec regret, mais j'ai choisi de changer le cours de ma vie pour des raisons personnelles, et de quitter la Chine pour venir en France.
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5.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
Friendly working enviroment
No suits and ties. You can wear jeans everyday if you wish. Also, you will enjoy your work-life balance in the company. The work was kind of easy but you need to pay attention to the details.
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3.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
Stressful work environment
At DHL Global Forwarding (I worked in DGF China for over 9 years), if you work as an operation, overtime happens basically every day. You get OT pay for sure, but don't you want to have some time for your life? If you work as a sales, you need to reply emails in the middle of the night, or call overseas offices for shipment status update.

Having said all those things, if you want to get promoted, DGF is a good place to work. People who work hard at this company will get the reward eventually.
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4.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
Workplace culture in China office
DHL- Express in China do business with Sino-Trans. That is the reason which caused workplace culture in China office more like work at a traditional Chinese company. The relationship between the manager and you is more important than your work performance sometimes, also the background (depends on if you worked with the manager together at a same former company) of you would affect your monthly KPI.
优点
Free lunches and shuttle bus
缺点
Over time working without double payment
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5.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
sufficient training
different training every month for profession, good benefit package, good leadership, less chance to be relocated, listen to employees, good working environment
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5.0
劳逸平衡
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工作保障/升迁机会
管理层
工作文化
Grreat company culture
- Employee can free speak about his/her opinions towards work and topics within company.
- Management level frequently speak with team member, to understand work process.
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5.0
劳逸平衡
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管理层
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good company to work for
good employee benefit including international insurance.
great market reputation and gives you good advantage to make career path
优点
benefits
缺点
internal communication
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5.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
Happy work, happy life
Work in a global market leader company, you always have challenge everyday but start with existing mood. Where have grand vision, long term strategy, attractive enterprise culture. The leadership here with great ambitions, the work peers with expertise, and humanistic working environment.

Innovation, entrepreneurship culture provide with you expansive platform to develop, to learn and to practice.


Excellent, Simply Delivered is not only a slogan for the company but their mission, with responsibility to shareholders, responsibility to customers and to employee.
优点
Open and respect working environment
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5.0
劳逸平衡
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Top international company with chance to grow
Fast pace and challenging tasks. Inspiring management and leaders. Supportive colleagues. Dealing with the world's goods and chartered vessels can be stressful, but the tight and well planned schedule would always guide you through. Training programs and management forums taught me much more than just work. The most enjoyable part of the work was when the voyage went as planned and no damage was made to the goods or the vessels. I learned that beyond people, weather played an important role.
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5.0
劳逸平衡
薪酬/福利
工作保障/升迁机会
管理层
工作文化
productive
I consider myself a flexible person who is able to work under stressful conditions. I am a creative person and a positive thinker. My demeanour is congenial, and I like working with people. I prefer challenges and have no fear of new things and tasks.
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5.0
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productive workplace
My daily work were preparing and archiving accounting vouchers to record the company’s business operations, and checking receipts of the company’s purchases and made copies of them in order to fill the original accounting vouchers. It was a warm workplace,and everyone was kind to me. For me, it was an unforgettable internship, as I learned how to use my accounting knowledge in my real work.
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4.0
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DHL is a World leader in supply chain/logistic services
DHL is a World leader in supply chain/logistic services.I like the company.Its Payment is good.The time is relax.
优点
good pay
缺点
the culture is not so good
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4.0
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薪酬/福利
工作保障/升迁机会
管理层
工作文化
Good company for fresh logistics guy
Well-managed multi-national company. Good for the person who wants to go into logistics industry.
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5.0
劳逸平衡
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工作保障/升迁机会
管理层
工作文化
Productive and fun workplace
Learned the whole processes in a supply chain network.
The most enjoyable part of the job is to cooperate with all entities in order to coordinate the whole supply chain
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整体评分
3.8
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3.5
工作与生活
3.6
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3.4
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3.3
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3.6
企业文化
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