My role was to manage the store successfully and efficiently. To take pride in customer service spending time with both customers and staff ensuring that high quality is provided.
Training was very structure and people were very helpful in training. both at store level and at Head office, but the bits in between is where it needs to be more consistency. My line manager as OK, with constant changing in direction given and consistent changing with regards to tasks or dates. Holiday were hard to approve to the point of where booking holidays were impossible in my experience.
With retail and the fast pace of the company, the staff have to work hard and efficiently to get the task and daily jobs completed as a team. there are no short cuts in achieving KPIs or tasks.
The hardest part of the job is keeping on top of store standards seasonal merchandising, if the team isn't focused or experienced enough. As one day of uncompleted tasks on a day off, can come back to bite.
Deichmann is a typical retail environment, which is face pace yet very structured in places, there is room to progress within the company, as the company continues to grow within the UK.