My brief time at Dimension Data in Charlotte was a time of great stress and minimal direction. I was thrust into onto the phones in the GSC (as a Service Desk Agent) after only an hour of shadowing another employee.
The manager at the time was grossly unqualified - I think she was hired because of her looks. In any event, if you get lost and have a question she's going to refer you to the "specific process" document for whatever task you're attempting. This was largely because she didn't know what she was doing.
Also, EVERY client has a different process for everything so good luck with that. you better take excellent notes and perhaps create a spread sheet to keep track of it all.
The people were friendly enough. The Pay was nice.
My time with the company ended when I was close to getting a shift change. The incompetent manager listed above found out about this by trolling my chat logs with the other shift manager and created a week long saga that included 2 face-to-face meetings with her.
If you do work here, be prepared to kiss management's back side and be talked down to on a consistent basis. Be prepared to never know what you're doing right while well informed on everything you do wrong.
Pay, technology, 1 hour lunch breaks, plenty of eateries nearby
Management, fake people, disorganization, being micro-managed.