Retail sucks in general so I don't think that this is an out of ordinary review
Assistant Manager (离职员工) – Orange County, CA – 2019年6月29日
The managers at store level we always nice but corporate were always expecting everything we had for minimum wage. They would never back us up when customers complained because "the customer is always right", and it's hard not to take that personally. The most enjoyable part of the job is the other employees, you get really close to each other. The least enjoyable is having to be "on" for 8 hrs a day, being chipper for that long is exhausting. When I left I emailed HR to ask a question about my health insurance, when she found out that my last day was soon, she stopped responding to my emails because I was not her problem anymore. All in all, a good starter job but don't stay for long.
the ridiculous expectation that you cannot react in a human way when customers are abusing you.