针对Customer Service Representative的HSBC员工评价
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if you are a fresh graduate, great chance to learn banking knowledge at HSBC. they provide complete training to management trainees as well as attractive perks however, management team seems careless to employees' need.
great learning opportunity
stressful working environment
I Mastered extensive knowledge of bank lending policies, practices, compliance and underwriting criteria; answered multiple customer inquiries on a regular basis; led to improved customer service and received 100% customer service feedback rating. Also, i conversed with 5-10 customers on a daily basis; established trust with clients and utilized active listening skills to better understand their financial requirements; customized and promoted product offerings and services based on customer needs. Finally, i consistently met and exceeded sales quotas and standards by selling bank products and services;