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针对Customer Service Representative的HSBC员工评价

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It's one of the biggest bank in the world. I like the work culture because people are always willing to help you especially when you are new. This job has a great work & life balance because the schedule is quite flexible as long as you reach your target.
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I had this job when I was in China so I do not know how pertinent this will be to a job in the US, but there was a lot to do and the pay was not great.
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if you are a fresh graduate, great chance to learn banking knowledge at HSBC. they provide complete training to management trainees as well as attractive perks however, management team seems careless to employees' need.
优点
great learning opportunity
缺点
stressful working environment
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I Mastered extensive knowledge of bank lending policies, practices, compliance and underwriting criteria; answered multiple customer inquiries on a regular basis; led to improved customer service and received 100% customer service feedback rating. Also, i conversed with 5-10 customers on a daily basis; established trust with clients and utilized active listening skills to better understand their financial requirements; customized and promoted product offerings and services based on customer needs. Finally, i consistently met and exceeded sales quotas and standards by selling bank products and services;
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  1. Customer Service Representative