希爾頓
Hilton
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4.0
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工作文化
管理层的管理比较人性化,升职空间大,基层员工福利较少,工作量大,薪酬较少。可以遇到很多素质高的客人,会很开心。
优点
免费员工餐
缺点
人员不足,工作强度大
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3.0
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Overall a good company but company politics plays a big role in the overall daily performance of the company . It’s not easy to challenge the company’s stats quote . When you have a different of opinion with Senior Management.
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4.0
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Хорошая компания для начинающих работу в отеле. Корпоративная культура развита хорошо, но не контролируется ни кем
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5.0
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With 498 rooms at Hilton Guangzhou Tianhe,it has been really busy every day. We checked in guests from all over the world and groups from companies also. Very challenging but fun work.
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5.0
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the best part of working in such dynamic place like Hilton is definitely meeting people from all over the globe. I was working at Hilton Hefei, in China and I had costumers from all over the place. The hotel is always promoting parties and events to its employees. I remember at least a handful times of parties and celebrations during my working-time. Everyone seems to respect you, and they are always willing to help you with anything.
优点
Free lunches, free events, hotel discounts
缺点
Flexible schedule
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4.0
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the work management there is good for me, and i have learned a lot from them, and they care everyone in the team. i have done 1 year job there. and i was happy at that time.
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4.0
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In Hilton, I learn some great skills,like mixing some cocktails , but I believe I get greatest giants that are to learn how to communicate with different guests and to make some nice friends who are my colleagues. In fact , I really disIike into management, because themanager never takes our advice . On the contrary, i am quite partial to work in lobby bar, because I can sever a lot of costumers and they told me some interesting things about themselves but also I met some people who have bad attitude and I have a great team in there. Because of the issue I would to give up this job, because I felt tried very much when I work 50 hours in three days. Finally, I stick to it until I finished the term of practice.
优点
Free food and accommodation
缺点
Near 12 hours work time
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5.0
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the co-workers are very friendly and helpful, after work, if you like to learn more about the management, managers are always happy to teach.
the enjoyable part of the job is the activities after work, all the workers no matter which level , can be friends.
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5.0
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Follow all procedures and quality standards for opening the hotel.

In eight months I did 35 courses related to the daily operation of the food and beverage department..


The management standard of the Hilton is wonderful, very professional


Splendid workplace and brand culture..


Three months before the hotel opening a lot of pressure on the part of the owners..


Create the business environment and work with new colleagues
优点
Excellent training program
缺点
Very long work hours
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5.0
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manager and co-workers are very helpful and willing to teach you. All teams are very responsibility. During the period of Working I learned a lot.
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4.0
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I was employed in reservation section of Hilton Hotels. I worked as part of a team to make telephone, fax and online booking reservations. I resolved client queries by telephone and email. I helped to complete contracted work with Hilton Hotel, where I needed consider the contract and give the client appropriate advice. I also made use of basic accounting and was responsible for updating the company website.
缺点
8
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5.0
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friendly co-workers, a pleasant place to work with, always around supportive and easy-going leaders. Overall it is a good place to gain general hotel service experience.
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5.0
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Productive: answer around 240 phone calls per shift and solve problems for 502 rooms. I like Hilton's culture and I am proud to be one of the team members.
优点
Free food every day
缺点
Change 3 shift in one week
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3.0
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Young and dynamic workplace created a lot of career opportunities for the young managers however the situation changed dramatically after the new GM took over in 2008.
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5.0
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when i worked with hilton team.i felt i came a right company, i got lots of training .and more enjoy to service our customers.
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4.0
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Interning at the Beijing Hilton Hotel not only has given me knowledge in the hotel industry, but how to interact with people. Beijing Hilton is an upscale worldwide-recognized hotel and resort. With the expertness of the employees, I was able to grasp the concept of working here. Everyday I learned something new working from 8 AM to 6 PM. During the first few weeks, I worked in the front desk, concierge and lobby. I interacted with customers/guests. I gained confidence in speaking with guests and improving my Mandarin. I was able to review front desk logbooks and daily events. The technology used mainly in front desk and lobbies are computers and fax machines. I was able to confirm any out of order or out of service room statuses with the appropriate department. I also had to print the room status discrepancy report and follow up on all room discrepancies.
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4.0
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I came to the office and follow the task list to start the work. First, I download and print some reports online, and then update the reports which revenue manager and other bosses need. Second, I check the reservations made yesterday. Third, I follow the revenue manager's instruction to adjust the room rate. Fourth, I check the next day reservations. Those are the typical work content in a day.

I've learned a lot on the Hilton University, which is E-learning. It contains all of the information about the hotel including the computer system, working skills especially when facing a guest and the culture of the Hilton Group. After I finished one course, I can get a certificate.


The management in Hilton Group is clear organized and divided into different level. This kind of management precisely distributes the work load and responsibility to different level of employees.


The most related department with reservation is the sales department. Sales manager will pass the booking work to the reservation department, and when they got the urgent booking from guests, they would immediately contact us to help them manage it.


Then most hardest part of the work maybe handle the complaints. In addition, the reservation is highly related with the room rate which is sensitive.


The most enjoyable part of the job maybe even there must be some sensitive complaints or a lot of reservation to double check. But it made me full of sense of achievement when successfully handling them.
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5.0
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Work duties:
• Assist Hilton’s sales managers’ daily work

• Responsible for making proposals, contracts and other documents according to particular specifications

• Responsible for tracing the current state of contract processing

• Responsible for dealing with customers’ queries through phone calls or via email

• Responsible for running daily operational statistics report for sales department

• Responsible for retrieving and making monthly sales report for Director of Sales
优点
can learn a lot of things
缺点
long hours
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4.0
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As one of the best hotel group, the management of Hilton is professional. However, working here is stressful.
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