* On a daily basis, responsible for answering inbound calls from customer service and other operation departments about PayPal account limitation, such as unauthorized Credit Card/ Bank Account use, spoof payment, compliance issue, seller account restricted, etc. Review limited accounts and determine the legitimacy of the account and account holders. Analyze account history and associated risk trends to take appropriate action on accounts.
* As an account review agent, l learned a lot of knowledge on fraud prevention and investigation, risk control and regulation compliance.
* Organize huddles around the topics of improving soft skill of customer service and investigation of fraud trend.
* It is hard to get a high rate of customer satisfactions when customer's account get limitation. Explain the reason of limitation clearly and offer an efficient solution quickly are helpful for winning customer satisfaction.
incentive program, meal allowance, language allowance, etc.