The management took care of staff. They provided several gourmet festivals for staff quarterly, conducted staff activities irregularly, such as climbing competition, table tennis, and the chess match. The executive members ofter visited the staff dormitory regularly. I think this is the best hotel in my hometown because they carried out the cooperation principle which contented "We are a family" very well.
From my more-than-six-year experience, I have learned how to serve guest from well to excellent. It was not only just to fulfill their demands but also to exceed their needs by doing exceedingly a little. Also, I learned how to lead a team, that was to conduct my leadership by setting up an example to team members, putting myself at the same level while serving a guest, but acting as their manager while monitoring their performance.
In words, the experience in Shangri-la benefited me greatly which I appreciated from my bottom of my heart.
Locations, Management, Company Culture
Salary was at the bottom among five star hotels in my hometown