在武汉市地区的customer service representative 职位

Job Req Number: 89794
Time Type: Full Time

eneral Responsibilities 主要工作职责

• Identify and develop new business opportunities to achieve sales growth.

识别和开发新的商业机会以实现销售业绩增长。

• Maintain and strengthen relationships with assigned existing accounts to ensure customer retention and business growth.

维持并加强与现有销售客户的关系，保证现有客户的维系和保留。

• Reach new and existing business sales KPIs and budget guidelines from the company.

达到公司新的和现有的业务销售关键绩效指标和预算目标。

• Constantly update CRM (Customer Relationship Management) system (Microsoft Dynamics)

及时更新CRM（客户关系管理）系统（Microsoft Dynamics）
Detailed Responsibilities 具体工作职责

• New Business Development: Research and identify new business opportunities, including new markets, growth areas, trends, customers, products and services.

新业务开发：研究和识别新的商业机会，包括新市场、增长领域、趋势、客户、产品和服务。

• Continuously build up a strong sales pipeline using (MSD) to meet sales growth and KPIs guided from the company.

使用Microsoft Dynamics (MSD) 不断建立强大的销售机会并加以管理，以实现公司指导的销售增长预期指标和各项考核指标。

• Engage in cold calling and customer engagement to increase leads and potential sales contacts.

投身于电话销售、参加同行和物流相关的展会以增加销售机会和潜在的客户联系方式。

• Customer Retention: Develop and implement customer retention to ensure a high level of customer satisfaction.

客户维系和保留：开发并维系好现有客户以确保高水平的客户满意度。

• Act as the primary commercial point of contact for assigned accounts, addressing any issues or concerns and ensuring they receive high-quality service in close collaboration with operations internally.

作为销售客户的主要业务联系人，帮助解决客户问题或疑虑，确保客户和我们操作部门间能密切合作并获得高质量客户服务。

• Business Expansion: Analyze assigned existing accounts to identify opportunities for upselling and cross-selling.

业务扩展：分析现有客户以确定追加销售和交叉销售的机会。

• Work closely with the product teams to tailor offerings to meet the accounts needs and capitalize on expansion opportunities.

与产品团队密切合作，通过为客户提供定制产品以满足客户需求同时扩大业务合作机会。

• Collaboration and Networking: Collaborate with internal teams; including marketing, tender, products, branch and The Red Carpet Service team to align on business strategies and goals.

协作和网络：与内部团队协作； 包括营销、招标、产品、分公司和红地毯服务团队，确立一致的业务战略和目标。

• Other tasks assigned by line manager.

其他上级领导布置的任务。

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com