molex 职位

• Order entry accuracy and issue fixed.
• Meet / Exceed customers' expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution
• Work with Sales to achieve Billing target.
• Distribution Scrap allowance as applicable. Process distribution scrap requests per contractual agreement and within company guidelines.
• Build sustainable relationships and trust with customer accounts through open and interactive communication including joint the con-call meeting, QBR.
• Monthly reporting to CSR supervisor/manager in timely and accurate manner
• Perform other related duties as assigned by management.
• Work with all related parties to internal optimization program/project.
• Other tasks by special support: sample shipment, customer master maintenance, collaboration with the team for payment issue.

Who You Are (Basic Qualifications)

• Diploma or above; above 3 years of relevant Customer Service experience.
• English language is workable.
• Good PC skills including Microsoft Excel, Word & Outlook.
• Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
• User experience: Salesforce platform
• Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
• Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
• Communication skills to liaise with internal and external contacts.
• Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.