new balance 职位

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

As a Specialist 2, Customer Operations, you will be responsible for ensuring exceptional customer experiences and driving operational excellence to meet customer account management target.

• Effectively manage and resolve complex customer inquiries and issues, providing timely and appropriate solutions to maintain customer satisfaction
• Conduct thorough analysis of customer forecast, demand change requests to identify customer’s demand profile, coordinate with internal team on Monthly & Quarterly Volume & Revenue Targets
• Manage Customer PO, backlog, shipments, VMI hub inventory on daily basis, validate and process orders in ERP system
• Timely manage data transactions on Customer Portal
• Liaise with supply team to secure supply and manage customer pull-in, push-out requirements
• Monitor supply & shipment risk to avoid revenue loss near quarter end, cope with internal audit process for quarter end revenue recognition
• Work with VMI hubs on stock movement requirements, such as hub pulls, stock on hold & release, reallocation, RMA, etc.
• Follow up open actions and areas requiring improvement
• Coordinate with engineering team to monitor new product launch schedule, monitor sample order schedule, make sure we meet timeline
• Collaborate extensively with cross-functional teams such as BU, Sales, supply team, logistic, engineering, QA, etc to optimize customer service processes
• Contribute substantively to the development of customer service procedures

• 2-3 years of experience in customer operations or a related field
• Excellent customer service skills with a strong focus on empathy and problem-solving
• Proven ability to handle complex customer issues and drive positive outcomes
• Strong communication skills, both verbal and written, with fluency in English and Mandarin
• Proficiency in MS Office software and data analysis tools
• Excellent time management and organizational skills
• Bachelor's degree in Business Administration, Customer Service Management, or a related field (preferred)
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong teamwork skills with the ability to collaborate effectively across departments

All your information will be kept confidential according to EEO guidelines.